Refund policy

LAW ON CONSUMER PROTECTION- RIGHT OF WITHDRAWAL
Regulation on Distance Selling Contract based on current law on consumer protection no: 4077

Right of Withdrawal
ARTICLE 7 - (1) In distant contracts, the consumer has the right to withdraw from the contract within seven days without any justification and without a penal clause. The notification of the use of the right of withdrawal shall be communicated in writing or in a continuous data carrier within this period.
(2) The term of withdrawal shall commence on the date of receipt of the goods by the consumer and on the other contracts from the day on which the contract is concluded.
(3) In case the vendor or the supplier fails to fulfill the obligations set forth in Articles 5 and 6, the right of withdrawal is three months. This period begins on the date of receipt of the goods by the consumer. And for the other contracts, from the day when the contract is concluded. However, if the liabilities specified in Articles 5 and 6 are fulfilled within a period of three months, the seven-day withdrawal period specified in the first paragraph shall start from the day on which such obligations are fulfilled. It is sufficient for the declaration of will to use the right of withdrawal to be notified in writing or in a permanent data carrier within this time…………………
The Consequences of Using the Right of Withdrawal

ARTICLE 8 - (1) In case the consumer uses the right of withdrawal, the seller or the supplier is liable to reimburse the total amount paid by the customer and return free of charge any documentation which puts the consumer in to debt within ten days from the date of the notification of withdrawal is received. It also has twenty days to take back the goods. 
(2) In case of value of the delivered goods decreased or it is impossible to return the product due to a reason, it does not prevent the use of the right to withdraw. However, if the diminishing value or the inability of the return of the good is caused by the fault of the consumer, the customer must compensate the value of the goods or the decrease in value to the vendor. Changes and deterioration due to the normal use of the product are not considered to decrease the value

The Law on Protection of Consumers no: 6502 that will enter into force on 07.05.2014 
Article 48-4b
4) The consumer has the right of withdrawal from the distance contracts within fourteen (14) days without giving any reasons and paying any penalties. Sending the notification declaring the right of withdrawal has been used to the seller or supplier within this period is sufficient.  The seller or supplier is liable for proving that the consumer has been notified regarding the right of withdrawal. If the consumer is not adequately informed of the right of withdrawal, the consumer shall not be bound by the fourteen-day (14) period for the use of such right. In any case, this period ends a year after the expiry date of the right of withdrawal. The consumer is not liable for the changes and deterioration due to the ordinary use of the good during the right of withdrawal period.